Loading escrow information...
Shop with absolute confidence. When you buy bespoke fashion, custom furniture, or artisan goods on Kataloq, your payment is held safely in escrow until you receive and verify your order.
Enter your Order Number to check if your payment is held safely in escrow and track fulfillment milestones.
Funds are held in secure trust during crafting and transit, with instant withdrawal to the artisan's verified bank account upon order completion.
Commissioned items come with strict production deadlines. Artisans must craft and ship your bespoke pieces on time or face automated penalty adjustments.
If an artisan fails to deliver, or sends items differing materially from your agreed brief specifications, our dispute mediation process issues a full refund.
Funds are disbursed with instant withdrawal to the artisan's bank account upon order completion and verified delivery confirmation. For custom artisan orders, you have a 48-hour inspection window.
All card payments and automated bank transfers processed through Kataloq’s official Flutterwave checkout are automatically covered under Escrow Protection.
You can contact Kataloq Escrow Support directly on WhatsApp at +234 814 975 6258 with your order number. A resolution officer will step in to mediate immediately.